Returns, Refunds, Replacements & Repairs
We stand behind every product we make. If something isn’t right, our team is here to help. Below is our 4R Policy: Returns, Refunds, Replacements, and Repairs—designed to ensure a smooth and fair experience for all customers.
Returns & Refunds
We accept returns within 14 days of delivery for the following reasons:
Eligible Return Reasons:
- We shipped the wrong item or made a fulfillment error.
Please Note:
- All returns may be subject to a 20% restocking fee.
- Returns must be unopened, unused, and in original condition.
- Customers are responsible for confirming rifle compatibility before placing an order.
- We are unable to accept returns due to buyer’s remorse, fitment assumptions, or changed preferences.
Replacements
If your order arrived damaged, defective, or incorrect, we’ve got you covered.
How to request a replacement:
- Contact us at info@mountaintactical.com with:
- Your order number
- A description of the issue
- Any photos that can help us assess the situation
What happens next:
- We’ll review your request and send you return instructions.
- Once we receive the original item, we’ll ship a replacement promptly.
- If the replacement item costs less, we’ll refund the difference or issue store credit.
- If the replacement costs more, we’ll send you a link to pay the difference before shipping.
Repairs
We offer repair services and/or replacements for items that are under warranty or damaged through regular use.
How to request a repair:
- Email info@mountaintactical.com with:
- Your order number
- A brief description of the issue
- Photos if applicable
What to expect:
- We’ll evaluate the issue and let you know if a repair is possible.
- If accepted, we’ll send a repair estimate and shipping instructions.
- Once we receive your approval, we’ll complete the repair and ship it back.
Repair Info:
- Turnaround time: 7–14 business days
- Customers are responsible for sending items in for repair.
- Return shipping to you is covered by us for approved repairs.
Need Help?
Have a question or need assistance with your return or repair?
Our team is ready to help at info@mountaintactical.com.