Returns

Returns, Refunds, Replacements & Repairs

We stand behind every product we make. If something isn’t right, our team is here to help. Below is our 4R Policy: Returns, Refunds, Replacements, and Repairs—designed to ensure a smooth and fair experience for all customers.

Returns & Refunds

We accept returns within 14 days of delivery for the following reasons:

Eligible Return Reasons:

  • We shipped the wrong item or made a fulfillment error.

 Please Note:

  • All returns may be subject to a 20% restocking fee.
  • Returns must be unopened, unused, and in original condition.
  • Customers are responsible for confirming rifle compatibility before placing an order.
  • We are unable to accept returns due to buyer’s remorse, fitment assumptions, or changed preferences.

Replacements

If your order arrived damaged, defective, or incorrect, we’ve got you covered.

How to request a replacement:

  • Contact us at info@mountaintactical.com with:
  • Your order number
  • A description of the issue
  • Any photos that can help us assess the situation

What happens next:

  • We’ll review your request and send you return instructions.
  • Once we receive the original item, we’ll ship a replacement promptly.
  • If the replacement item costs less, we’ll refund the difference or issue store credit.
  • If the replacement costs more, we’ll send you a link to pay the difference before shipping.

Repairs

We offer repair services and/or replacements for items that are under warranty or damaged through regular use.

How to request a repair:

  • Email info@mountaintactical.com with:
  • Your order number
  • A brief description of the issue
  • Photos if applicable

What to expect:

  • We’ll evaluate the issue and let you know if a repair is possible.
  • If accepted, we’ll send a repair estimate and shipping instructions.
  • Once we receive your approval, we’ll complete the repair and ship it back.

Repair Info:

  • Turnaround time: 7–14 business days
  • Customers are responsible for sending items in for repair.
  • Return shipping to you is covered by us for approved repairs.

Need Help?

Have a question or need assistance with your return or repair?

Our team is ready to help at info@mountaintactical.com.